Shipping policy
Shipping and Delivery
UK Delivery
Standard delivery: (Monday - Friday) £3.50
-We aim to deliver all standard delivery orders within 3-4 working days.
-If your order exceeds 5kg, shipping will increase to £7.50 at checkout.
-All standard delivery orders placed on a Friday after 12pm or over the weekend will be shipped the next working day.
*please note, Standard delivery is available Monday-Friday but ordering days will affect delivery times.
Express delivery: (Monday - Thursday) £4.95
-We aim to ship all express delivery orders placed before 12pm the same working day.
-All express delivery orders placed after 12pm will be processed the next working day.
-If your order exceeds 5kg your shipping will increase to £9.95 at checkout.
-All express delivery orders placed on a Friday or over the weekend will be shipped the next working day.
*please note, Express delivery is available Monday-Thursday but ordering days will affect delivery times.
Free delivery:
-Orders over £30 with a UK shipping address will qualify for free standard delivery, which will be automatically applied at checkout.
Please note:
We can’t take responsibility for delays caused by events outside of our control, including industrial action, severe weather conditions, or other significant disruptions to the service provided by our delivery partners. In such situations, we'll do our best to keep you up-to-date on when you can expect your delivery.
If you are still worried about your delivery or would like any extra information, please email the team on orders@bleachlondon.com.
European & International Delivery
Standard delivery EU: £10
-We will aim to deliver your products within 3-10 working days.
-If your order exceeds 2kg, your shipping will increase to £25.00 at checkout.
Rest of World Delivery
Worldwide Shipping: £15
-If your order exceeds 2kg, your shipping will increase to £35.00 at checkout.
-If you are having issues with your tracking, please contact orders@bleachlondon.com.
Frequently Asked Questions:
Will I have to pay for customs or import taxes?
Bleach London is not responsible for the customs or import taxes of your delivery. This will depend on your country’s own set of regulations.
Returns & exchanges info
We don’t currently support returns, however, please get in touch with the team on orders@bleachlondon.com who can best help you.
Do you ship your products worldwide?
We do! There are some products (like our bleaches and toners) that we can't ship everywhere temporarily, so please do get in touch with our team if you have any specific questions before ordering on info@bleachlondon.com.
My order hasn’t arrived yet?
We aim to deliver all UK standard delivery orders in 3-4 working, express delivery in 48 hours and EU and international orders between 3-10 working days after your order has been dispatched. If your order hasn’t arrived within these timeframes, please get in touch with our team on orders@bleachlondon.com.
So that our team can help you as quickly as possible, please provide: your full name, order number, the email address used to place your order, and shipping address when you get in contact.
How can I track my order?
We’ll send you a confirmation email once you have placed your order and again once it has been dispatched from our warehouse. From there, your tracking information will be sent to you via a courier, as well as a confirmation email once it has been delivered by them.
If you don’t receive an email or you need any other support, please get in contact with our team on orders@bleachlondon.com, providing your full name, order number, the email address used to place your order, and shipping address.
My order is saying delivered, but I can’t find it?
We’re sorry to hear that! Please email our team at orders@bleachlondon.com with as much information as possible, including your full name, order number, the email address used to place your order and shipping address so they can help you as quickly as possible.